Fulfilment at full speed: The success story of Maximus Packing with ChannelDock
When Max first started selling on Bol.com, he managed every order himself - from taking requests over WhatsApp to packing boxes late into the night. He quickly learned that while selling online was exciting, managing the fulfillment side was another story entirely.
Today, just a few years later, Max and his brother Sam run two thriving warehouses under the Maximus Packing name. And at the heart of that growth? ChannelDock.
Life Before ChannelDock
In the early days, Max relied on a homemade customer portal and manual processes to handle orders.
- Orders via WhatsApp meant constant interruptions.
- A custom-built portal was functional but not scalable.
- Manual updates for every order took time away from growing the business.
As order volumes increased, it became clear: the system couldn’t keep up.
Why ChannelDock Was the Right Fit
When Max came across ChannelDock, it was one of the first fulfillment centers to adopt the platform. The difference was immediate.
Here’s what changed:
- Customers now log in, view their orders, and take action without needing manual support.
- Bulk stock is replenished automatically based on live inventory levels.
- The system decides, based on product dimensions, whether an order should go in a letterbox package or a standard parcel.
This meant fewer manual decisions, faster turnaround, and happier clients.
Inside the Maximus Packing Process
- Pick Process: Products are scanned to confirm accuracy, placed on a pick cart, and prepared for packing.
- Pack Process: Scanning a product opens the correct order, retrieves the shipping method, and shows the right box size- no keyboard or mouse needed.
- Label & Ship: ChannelDock prints the label instantly and moves on to the next order without delay.
The Results
- Eliminated manual order handling.
- Streamlined warehouse operations.
- Scaled from 1 to 2 locations without losing efficiency.
Max sums it up best:
“ChannelDock has allowed us to grow faster by giving our customers more control and automating the processes that used to slow us down.”
Ready to Scale Like Max?
If you’re still managing orders manually or switching between multiple systems, there’s a better way.