Tickets priority levels
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Sometimes, our support team may not be able to immediately resolve certain issues, requiring intervention from our development team. In such cases, a ticket will be created and assigned a priority level, which determines the resolution time.
Priority Levels and Resolution Times:
| Ticket priority | Resolve within |
| Urgent | As soon as possible |
| High | 3 working days |
| Medium | 5 working days |
| Low | 7 working days |
Please note that these times serve as a baseline and may vary depending on the complexity of the issue.
This policy does not apply to feature requests.
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