Fetch products/orders from the sales channels

Automatic Fetching

• Products: Products are no longer fetched automatically overnight, which means every time you add a new product, you must manually fetch it.
• Orders: Orders are fetched automatically every 15 minutes, which means you don’t need to fetch them manually.

Manual Fetching:

To fetch new products/orders from the sales channels:

1. Navigate to Connections -> Sales Channels page:

2. Here, under Actions, click on Sync API

   

   

Fetching Products and Orders

• You can manually fetch new products or fetch new orders from your sales channels.
• Products may take up to 20 minutes to be fully fetched.
• Orders are fetched automatically every 15 minutes, but you can fetch them manually if needed

Check Sync Status

• In the upper-right corner, you can track the progress of your synchronization request (e.g., queued, in progress, or completed).

• ⚠️ Do not press the fetch button multiple times while a sync is still in progress > this may cause delays or duplicate requests.