“The integration options make it possible for us to work with more types of e-commerce businesses than ever before.”
Instant Pack is a Dutch fulfillment company helping online sellers deliver products quickly and reliably across the world. From importing and forwarding to same-day delivery within the Netherlands, their 1,300 m² warehouse handles everything for e-commerce brands of all kinds — from LEGO sets and baby formula to larger items like tables and whiteboards.
Before switching to ChannelDock, Instant Pack relied on an in-house system. It worked, but it wasn’t built for scale. API connections with webshops were unstable, causing delays and manual corrections that slowed down operations and limited growth potential.
“Our own system worked, but it wasn’t as streamlined. The API connections were unstable, and that slowed everything down.”
As their client base grew, those technical bottlenecks became a serious barrier to expansion. Integrating new platforms required custom work, and growth came to a standstill. The team needed a solution that could scale effortlessly — and that’s when ChannelDock stood out.
“We had a huge bottleneck with webshop integrations. ChannelDock already supported so many platforms — it was a no-brainer.”
The implementation was quick and intuitive. Within days, the warehouse was running smoothly on ChannelDock. Every step of their workflow — from receiving new orders to scanning each item during Pick & Pack — now runs through the system.
“The onboarding was smooth. We were live in just a few days, and the team picked it up instantly. Now we rely on it all day long, in every step of our workflow.”
Beyond stability, Instant Pack values the platform’s ease of use. The intuitive interface made onboarding new clients fast and frictionless.
“If a client knows their shop setup, connecting it is as easy as plug-and-play.”
Since making the switch, Instant Pack has seen measurable improvements in reliability, integration coverage, and order accuracy. Clients also notice the difference — especially in precision — thanks to the required scanning step during Pick & Pack.
“Clients immediately noticed the improvement in accuracy thanks to the scan requirement.”
With stronger integrations and fewer manual interventions, Instant Pack has opened its doors to a broader range of e-commerce clients and expanded confidently.
“The integration options make it possible for us to work with more types of e-commerce businesses than ever before.”
Their collaboration with the ChannelDock team has also been a key factor in their success.
“Fast responses and deep knowledge. Always on point.”
Looking ahead, Instant Pack aims to expand its services, move into a larger warehouse, and continue growing — building on the foundation of automation and reliability that drives their success.
