“We wanted modern fulfillment without surprise fees — and support that actually feels human.”
Nexus Fulfilment is a fast-growing Dutch fulfillment partner built to support small and mid-sized e-commerce businesses with reliable, flexible, and affordable logistics. For Nexus, efficiency matters — but cost transparency matters just as much. The goal is simple: give sellers access to modern fulfillment operations without enterprise complexity or hidden add-ons.
The challenge: hidden costs and tools that don’t scale for SMEs
While exploring warehouse and stock management solutions, one issue kept coming back: pricing models that punish growth. Many systems charge extra for the software itself, and then add additional fees per connected marketplace or channel. For smaller sellers, that makes advanced WMS solutions hard to justify — and it makes it difficult for a fulfillment center to offer an all-in-one service without surprise costs.
Nexus Fulfilment wanted a setup where clients could connect quickly, scale across channels, and stay in control — without extra cost per integration.
“We didn’t want a system where growth becomes more expensive every time a seller adds a new channel.”
Why Nexus Fulfilment chose ChannelDock
ChannelDock stood out for three reasons.
1) 150+ marketplace integrations without extra fees
ChannelDock connects with roughly 150 marketplaces and webshops. For Nexus Fulfilment and their customers, this means sellers can expand to more channels without running into “per integration” costs.
“Integrations were a big factor. ChannelDock supports so many platforms out of the box.”
2) Smooth onboarding for the fulfillment center and their clients
Because ChannelDock’s onboarding guides are clear and step-by-step, sellers can often connect their channels largely on their own. Nexus also benefits from being able to access customer accounts (with permission), allowing the team to quickly configure settings, verify connections, and resolve issues without long back-and-forth.
3) Support that’s fast, personal, and genuinely helpful
In logistics, delays are expensive — and that includes software delays. Nexus highlights ChannelDock’s responsiveness and the human side of support as a major differentiator.
“The support is quick, knowledgeable and friendly. It feels like working with a partner, not a ticket machine.”
Results: better control, fewer errors, happier clients
Since fully adopting ChannelDock, Nexus Fulfilment strengthened daily operations and client experience:
- Clear, real-time insight into order statuses
- Automatic track & trace updates for customers
- Better stock control, especially for complex products
- Lower operational friction that can be passed on to clients
A concrete example: solving bundle stock issues
One customer sold bundle products made up of multiple components. Before ChannelDock, bundle sales didn’t consistently subtract the individual “child” items from inventory, leading to discrepancies and manual corrections.
With ChannelDock in place, bundles are handled correctly: picking is clearer, stock remains accurate, and errors are prevented before they happen.
“Bundles became much easier. You don’t have to memorize components — the system keeps stock correct automatically.”
The human side of the partnership
Nexus also credits ChannelDock’s team for staying persistent on complex issues. In one case involving a bol.com VVB API issue, the data initially looked correct — but the team kept digging until the root cause was resolved.
“They didn’t give up. Within about a week it was solved — and it hasn’t happened again since.”
Looking ahead
Nexus Fulfilment plans to onboard more clients onto ChannelDock and expand automation further. One future focus is scan-and-pick. Some products currently lack EAN codes, but the plan is to increase scanning coverage and move toward fully automated picking workflows as the operation scales.
With ChannelDock as the backbone, Nexus Fulfilment is building a fulfillment operation that stays efficient, transparent, and scalable — without hidden costs.
