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Onboarding Fulfillment Center Seller

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Before you start the onboarding, please read the article below carefully. It contains important information about how ChannelDock works, especially regarding product data and inventory sync.

Understanding this upfront will help you avoid common issues with stock levels, product setup, and order processing later on, and will ensure a smooth onboarding for both you and your fulfillment center.

Read here: </help/en/products-inventory/stock-sync/how-product-information-inventory-sync-works-in-channeldock/>

🚀 Onboarding Guide – Getting Started with ChannelDock & Your Fulfillment Center (FC)

Welcome! This guide walks you through the correct onboarding order to ensure a smooth setup with your Fulfillment Center (FC).
Follow the steps in sequence to avoid sync issues and product mismatches.

✅ Step 1: Create Your Account

Create your account using the FC-specific sign-up link provided by your Fulfillment Center.

⚠️ Important: Always use the FC sign-up link to ensure your account is automatically connected to the correct warehouse.

How to make an account with your FC sign up link

🔗 Step 2: Connect Your First Sales Channel

Start by connecting one sales channel only.

Examples of sales channels:

  • Shopify
  • WooCommerce
  • Amazon
  • Bol
  • Magento

Why only one?

When you connect your first channel:

  • All products will import
  • Variants will be created
  • SKUs will sync

⏳ Wait until all products are fully imported before connecting additional channels.

After the first channel is completely synced, you can safely connect your other channels one by one.

Read this article to learn how to add a sales channel. In this article there is also a link to a few sales channels on how to set those specifically.

📦 Step 3: Create Bundles (If Applicable)

If you sell bundles or multi-item products:

  1. Create the bundle in ChannelDock
  2. Ensure all individual bundle components are already imported
  3. Make sure the bundle is connected to the FC

⚠️ Bundles must be properly linked to the Fulfillment Center to ensure correct stock deduction.

How to make bundles

🏷 Step 4: Add Products to the Fulfillment Center (FC)

Once your products are imported:

  1. Open your product list
  2. Connect products to the FC warehouse

Some FCs require product measurements before they can link the product.

If a product cannot be connected, it is often because required data is missing.

How to add products to the fulfillment centre

📏 Step 5: Add Product Measurements

Many Fulfillment Centers require:

  • Weight
  • Length
  • Width
  • Height

You can add measurements:

➤ Per Product

Follow this guide:
👉 How to add measurements per product

➤ In Bulk

Follow this guide:
👉 How to update product measurements in bulk

💡 Tip: Adding measurements early prevents connection delays with the FC.

🏭 Step 6: Create Suppliers

Before creating inbound deliveries, set up your suppliers.

  1. Go to Suppliers
  2. Create a new supplier
  3. Add contact details and reference information

Suppliers are required for proper inbound shipment registration.

How to create suppliers

🚚 Step 7: Create a Delivery to the FC

Now you’re ready to send stock to your Fulfillment Center.

  1. Create a new delivery
  2. Select the supplier
  3. Add products and quantities
  4. Confirm the delivery

The FC will receive and process your stock.

How to create a delivery

🔄 Step 8: Turn Off Sync (After Initial Stock Is Added)

Once:

  • The FC has added all your stock
  • All quantities are correct

You should turn off the initial sync to prevent overwriting stock levels.

Follow this guide:
👉 How to disable stock synchronization

And instead of enabling it, you will disable it.

📊 Step 9: Configure Stock Advice

To prevent stockouts:

  • Set minimum stock levels
  • Configure reorder points
  • Review stock advice regularly

Stock advice helps you:

  • Plan purchase orders
  • Avoid overselling
  • Maintain healthy inventory levels

Click this link to see all our articles on stock advise

🎯 Recommended Onboarding Order (Summary)

  1. Create account via FC link
  2. Connect 1 sales channel
  3. Wait for full import
  4. Connect additional channels
  5. Create bundles
  6. Add & connect products to FC
  7. Add measurements (if required)
  8. Create suppliers
  9. Create delivery to FC
  10. Turn off sync after stock is processed
  11. Configure stock advice

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