Orders
4 topics · 17 articles
B2B orders
9 articles
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Getting started with B2B orders Overview of the B2B orders workflow in ChannelDock — from order creation to picking, pallet assignment, and document printing.
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Creating a B2B order in ChannelDock How to create a wholesale/business order with PO number, payment terms, and shipment type.
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Using the B2B Portal How sellers can set up a self-service B2B portal where business customers sign in and place wholesale orders.
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Creating a B2B order from a delivery (for fulfillment centers) How fulfillment centers can turn an incoming delivery directly into a B2B order for outbound shipment.
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B2B shipment types — parcel, pallet, and freight When to use each B2B shipment type and what changes in the picking and labelling flow.
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Setting up products for B2B picking How to configure units per box, product checklists, and bulk Excel updates for efficient B2B picking.
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Bulk picking B2B orders How to use the dedicated B2B pick & pack flow to pick large wholesale orders efficiently.
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Adding pallets and freight packages to a B2B order How to split a B2B order across pallets or freight packages and print pallet labels.
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B2B documents and printing Packing slips, commercial invoices, delivery notes, pallet labels, and CMR documents for B2B orders.
Importing orders
2 articles
Order management
5 articles
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Changing the status of an order in ChannelDock How to change the status of an order in ChannelDock
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Deleting an order in ChannelDock How to delete an order in ChannelDock
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Handling an order edited at the sales channel Best way to update ChannelDock when you edit an order on your sales channel
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Schedule delivery for your orders Use ship on date to defer when an order becomes ready to ship — without auto-shipping it.
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Update products in an order without errors How to update products in an order without errors
Troubleshooting
1 article