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Manually Uploading Orders

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You can manually import your orders into ChannelDock.

  1. Navigate to Orders > Open orders page, click on the button next to ‘What’s new’ to open the side menu and select Order import.

  2. Please select the fields you want to import: Order ID, Country, Quantity and at least one or more import fields and click Start import.

  3. Order Date Field Format

    • The Order date field should be provided as text (i.e. not as a number or special date‐type field).

    • It must be formatted as YYYY-MM-DD, where:

      • YYYY = 4-digit year
      • MM = 2-digit month (01-12)
      • DD = 2-digit day of month (01-31)

Import Fields

When uploading orders manually, you must provide at least the following required fields:

  • Order ID
  • Country code (2 letters)
  • Quantity
  • At least one additional import field

Supported fields for import

Order ID > Unique identifier of the order (from your shop or system).
Order status > Status of the order.
First name > Customer’s first name.
Middle name > Customer’s middle name (optional).
Last name > Customer’s last name.
Company > Company name (for business orders).
Address 1 > Primary street address (street + house number if not split).
Address 2 > Additional address line (apartment, suite, etc.).
Street > Street name (if split from house number).
House number > Numeric part of the address (if split from street).
House number extension > Extra address element tied to the house number (e.g., “A”, “bis”).
Address supplement > Additional descriptive part of the address (building, floor, etc.).
City > City of the shipping address.
Region > State, province, or region.
Zip code > Postal/ZIP code.
Country code (2 letters) > ISO 3166-1 alpha-2 country code (e.g., NL, DE, FR).
Phone number > Customer’s phone number (used for shipping notifications).
Email > Customer’s email address.
EAN > European Article Number (barcode identifier for the product).
SKU > Stock Keeping Unit (unique identifier in your inventory).
Title > Product title/description.
Price > Item price per unit (excluding shipping).
Quantity > Number of items ordered.

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