Billing rules
Define conditions, fees, and tiers per profile, so each seller follows the contract you agreed (standard vs premium, pass-through shipping, pick fees, and more).
Fulfillment · Administration
Smart Invoicing for fulfillment centers
Run financials, fulfillment fees, shipping prices and surcharges from one administration. Billing profiles keep every seller on the contract you agreed.
Streamline all administration in one lane
AI-powered setup
Generate a full profile from a short description or rate-card brief: rules, conditions, and fee scaffolding appear for your team to review instead of a blank grid.
PDF, CSV & XLS exports
Create invoice exports per seller and period: editable PDF for client-ready packs plus structured spreadsheets for finance systems.
In the Center portal, Administration keeps financials, fulfillment fees, shipping prices, and surcharges next to Smart Invoicing. Shipping surcharges are available there today alongside your billing workflows.
Free up to 500 orders · No credit card to start
213+
Integrations
13
Languages
80+
Product features
EU
GDPR-native hosting
4.7/5on Trustpilot, 61 reviews
4.8/5on Capterra, 32 reviews
Connects with
From the Center portal
How invoicing works
Step-by-step overview
Step 1: Create profiles
Profiles are the top-level containers for your billing setup. Create a profile and assign it to sellers. Each profile groups all billing rules that apply to those sellers (for example standard fulfillment or premium sellers).
Step 2: Add rules to a profile
Within each profile, create rules that define specific types of costs to charge. Each rule has a charge type (fixed, per order, per shipment, per item, per SKU, per kg, percentage, or tiered) and an amount. Rules run in priority order; lower numbers run first.
Step 3: Define conditions for each rule
Each rule has conditions and condition groups that determine when it applies. Filter by order, order product, shipment, product, seller, carrier, package, and more. Use AND/OR logic and nested groups for complex rules.
Step 4: Create invoice export
Request an export for a profile and date range. An editable PDF invoice is generated that you can customise before sending. CSV and XLS exports are also available for your own processing.
Available today in Administration
Shipping surcharges give you import, KPIs, linking to orders and labels, bulk validate, and filters, keeping carrier adjustments audit-ready in the same Administration area as Smart Invoicing.
“We wanted modern fulfillment without surprise fees, and support that actually feels human.”Read the Nexus Fulfilment customer case
Smart Invoicing FAQ
What fulfillment centers ask before moving billing into ChannelDock.
You can start for free with up to 500 orders, and no credit card is required to start. Compare plans on the pricing page when your seller base grows.
Create a profile per seller group, add your charge types and conditions, or start from an AI-generated draft and review it with your team. Nothing bills until you say so, so migration stays controlled.
Yes. Billing rules run on orders, shipments, products and sellers from your connected channels. ChannelDock offers 213+ integrations, and carrier surcharges can be imported and validated in the same administration.
ChannelDock is an EU company with GDPR-native hosting. Your billing profiles, invoices and surcharge data stay protected under European data protection rules.
Yes. Invoices and billing exports in PDF, CSV and XLS stay available for you to take along, so your financial history is never locked in.
Explore pricing when you model how fulfillment seats and volume intersect.
Bill every seller exactly by the contract
Billing profiles, AI-assisted setup and clean invoice exports, in the same administration your team already works in.
Free up to 500 orders · No credit card to start
Why fulfillment teams use it
More seller volume only works when the floor stays structured
These workflows help fulfillment centers protect throughput, accuracy, and client trust as sellers, SKUs, and carrier cutoffs change.
Move work in repeatable lanes
Higher throughput
Surface issues before carrier handoff
Fewer exceptions
Keep clients aligned on what happened
Seller trust
Give teams the same process every day
Shift clarity
Workflow fit
How this supports the warehouse and the client
For fulfillment centers
Standardize work so teams do not reinvent the process for every seller or rush period.
For sellers
Give clients clearer visibility into stock, orders, and exceptions without extra status chasing.
For leadership
Create a workflow story that explains capacity, bottlenecks, and service quality.
Ready to make fulfillment less reactive?
Use ChannelDock to keep seller work, warehouse execution, and carrier handoff connected.