Lesson 9 of 19 · Orders
Find a missing order
How to: clear filters and search All orders, Shipments and Returns.
Most “missing” orders are filtered out, completed, on Back orders, or under a different number.
Steps
- Confirm CD Order ID, marketplace Order ID, seller and warehouse. Those two IDs are often different.
- Search Orders → Open orders. Clear filters (seller, date, batch, tags).
- Search Orders → All orders. Filter by Order status (for example Order, Shipment, Cancelled, Return), seller, country, date, CD Order ID or Order ID. Use product search if you only have an EAN/SKU.
- Also check Orders → Back orders, Orders → Shipments (tracking), Orders → Returns, and Search everything… (Ctrl + Space).
- Open likely matches and compare products and address.
If it is still missing, tell your supervisor what you searched. Do not recreate the order.
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